Delivery Info

DELIVERY INFORMATION

Shipping in South Africa 

We make use of the courier guy for door to door delivery. If you need to track a parcel, please track on http://www.thecourierguy.co.za/ 

  • All orders not paid for within 24 hours will be cancelled.

STANDARD SHIPPING = 1 - 2 DAYS (*MAIN CITY CENTERS)                                           

**Once an order is placed & paid, we package & hand it over to our courier company as quickly as possible. Although we aim for overnight delivery, we cannot guarantee it.

Any order placed before 11:30 am will be shipped from our premises the same day for delivery the next working day** (excluding weekends & public holidays).

Orders placed after 11:30 am on a Friday will only be shipped out on Monday.

Rates:

Cape Town & Surrounding areas & Main Routes have a flat shipping fee of R90 for a parcel up to 2 kg.

 

National Shipping

Areas around South Africa (Main Centres only) have a flat shipping fee of R130 for a parcel up to 2 kg.  

 Areas included: Johannesburg, Durban, Bloemfontein, East London, George, Kimberly, Port Elizabeth.

 

Areas not included on this list, fall under regional areas. These areas have a flat fee of R150 for a parcel under 2 kg. 

If you are situated in a remote area, a township or farm area, please contact us for a shipping rate as these fall under special trip areas. 

 

Please make sure to choose the correct shipping fee on checkout. Failure to do so may result in your parcel being delayed. If you are unsure about which delivery fee to choose for your area, please contact us before you checkout to avoid any delays.  

 

Free Delivery

Orders over R1000 qualify for free delivery. In order to ensure the long term viability of this offer, when the weight of a parcel is too great to be shipped via the overnight option we reserve the right to choose a more economical shipping method (Air freight/ Road Freight)

 

Disclaimer

We know how important vape mail is to our customers. That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out of our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible.

 

 

 

Shipping & Payment 

Please note:

We make use of a courier service for deliveries – deliveries only happen on working weekdays (not public holidays) and cash cannot be paid to the courier

COD (Cash on Delivery) is only available for Collection at Stellenbosch branch during our trading times ( see home page for business hours)

 

For delivery costs to outlying areas around Cape Town, please contact us via email stelliestvjb@gmail.com or phone 060 477 8571. 

If you are leaving the delivery premises before 5PM, please make a note of this in the order notes so we can inform The Courier guy.

Although our courier company will try their best to get it to you ASAP, some addresses fall into the later delivery route and they cannot get there before 4PM. Should they miss you before 4PM, your delivery will be delivered to you the next morning.

Payment options:

We accept the following payment methods:

COD (Cash on Delivery)

COD is only available for Goodwood branch.